1. Information we collect
We collect information you provide when you request a demo, create an account, contact support, or use Zukis. This may include your name, work email, organization, professional role, and messages you send us.
When Zukis is used as a clinical service, it may process audio, transcriptions, documentation, coding suggestions, and other health information on behalf of a healthcare organization. That organization controls the patient information it submits and is responsible for its privacy practices.
2. How we use information
- To provide, maintain, and improve Zukis services.
- To authenticate users, secure accounts, and prevent misuse.
- To respond to requests, provide support, and communicate service updates.
- To measure performance using aggregated or de-identified information.
Clinical data: We do not use customer clinical data to train general-purpose models. Audio is handled according to the configuration and retention terms agreed with the healthcare organization.
3. When we share information
We share information with service providers that help us operate Zukis, such as hosting, security, and support providers. They may access information only to perform services for us and must protect it. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer.
4. Your choices and rights
You may request access, correction, deletion, or a copy of personal information, subject to applicable law and our obligations to healthcare customers. You can also opt out of non-essential marketing messages at any time. To make a request, please use our contact page.
5. Security and updates
We use administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed completely secure. We may update this policy from time to time and will publish the current version here.